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De-risking investment in AI agents

De-risking investment in AI agents

Automation has become a defining force in the customer experience. Between the chatbots that answer our questions and the recommendation systems that shape our choices, AI-driven tools are now embedded in nearly every interaction. But the latest wave of so-called “agentic AI”—systems that can plan,...

Comment l'IA est en train de tuer le web sous nos yeux

Comment l'IA est en train de tuer le web sous nos yeux

Imaginez demain matin, vous vous réveillez et que 90% des sites web ont disparu. Plus de blogs, plus de sites de presse, plus de forums. Juste des pages blanches et des erreurs 404. De la science-fiction ? Et bien pas selon Matthew Prince, le CEO de Cloudflare, qui gère 20% du trafic web mondial....

Partnering with generative AI in the finance function

Partnering with generative AI in the finance function

Generative AI has the potential to transform the finance function. By taking on some of the more mundane tasks that can occupy a lot of time, generative AI tools can help free up capacity for more high-value strategic work. For chief financial officers, this could mean spending more time and energy...

Adapting to new threats with proactive risk management

Adapting to new threats with proactive risk management

In July 2024, a botched update to the software defenses managed by cybersecurity firm CrowdStrike caused more than 8 million Windows systems to fail. From hospitals to manufacturers, stock markets to retail stores, the outage caused parts of the global economy to grind to a halt. Payment systems...

How Trump’s policies are affecting early-career scientists—in their own words

How Trump’s policies are affecting early-career scientists—in their own words

This story is part of MIT Technology Review’s “America Undone” series, examining how the foundations of US success in science and innovation are currently under threat. You can read the rest here. Every year MIT Technology Review celebrates accomplished young scientists, entrepreneurs, and...

Imagining the future of banking with agentic AI

Imagining the future of banking with agentic AI

Agentic AI is coming of age. And with it comes new opportunities in the financial services sector. Banks are increasingly employing agentic AI to optimize processes, navigate complex systems, and sift through vast quantities of unstructured data to make decisions and take actions—with or without...

Transforming CX with embedded real-time analytics 

Transforming CX with embedded real-time analytics 

During Black Friday in 2024, Stripe processed more than $31 billion in transactions, with processing rates peaking at 137,000 transactions per minute, the highest in the company’s history. The financial-services firm had to analyze every transaction in real time to prevent nearly 21 million...

The connected customer

The connected customer

As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive differentiator. Yet many struggle to deliver, constrained by outdated systems, fragmented data, and organizational silos that limit both agility and consistency. The current wave of...

Building the AI-enabled enterprise of the future

Building the AI-enabled enterprise of the future

Artificial intelligence is fundamentally reshaping how the world operates. With its potential to automate repetitive tasks, analyze vast datasets, and augment human capabilities, the use of AI technologies is already driving changes across industries. In health care and pharmaceuticals, machine...

How healthcare accelerator programs are changing care

How healthcare accelerator programs are changing care

As healthcare faces mounting pressures, from rising costs and an aging population to widening disparities, forward thinking innovations are more essential than ever. Accelerator programs have proven to be powerful launchpads for health tech companies, often combining resources, mentorship, and...

What health care providers actually want from AI

What health care providers actually want from AI

In a market flooded with AI promises, health care decision-makers are no longer dazzled by flashy demos or abstract potential. Today, they want pragmatic and pressure-tested products. They want solutions that work for their clinicians, staff, patients, and their bottom line. To gain traction in...