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Transforming CX with embedded real-time analytics 

Transforming CX with embedded real-time analytics 

During Black Friday in 2024, Stripe processed more than $31 billion in transactions, with processing rates peaking at 137,000 transactions per minute, the highest in the company’s history. The financial-services firm had to analyze every transaction in real time to prevent nearly 21 million...

The Download: sustainable architecture, and DeepSeek’s success

The Download: sustainable architecture, and DeepSeek’s success

This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Material Cultures looks to the past to build the future Despite decades of green certifications, better material sourcing, and the use of more...

The connected customer

The connected customer

As brands compete for increasingly price conscious consumers, customer experience (CX) has become a decisive differentiator. Yet many struggle to deliver, constrained by outdated systems, fragmented data, and organizational silos that limit both agility and consistency. The current wave of...

Building the AI-enabled enterprise of the future

Building the AI-enabled enterprise of the future

Artificial intelligence is fundamentally reshaping how the world operates. With its potential to automate repetitive tasks, analyze vast datasets, and augment human capabilities, the use of AI technologies is already driving changes across industries. In health care and pharmaceuticals, machine...

How healthcare accelerator programs are changing care

How healthcare accelerator programs are changing care

As healthcare faces mounting pressures, from rising costs and an aging population to widening disparities, forward thinking innovations are more essential than ever. Accelerator programs have proven to be powerful launchpads for health tech companies, often combining resources, mentorship, and...

What health care providers actually want from AI

What health care providers actually want from AI

In a market flooded with AI promises, health care decision-makers are no longer dazzled by flashy demos or abstract potential. Today, they want pragmatic and pressure-tested products. They want solutions that work for their clinicians, staff, patients, and their bottom line. To gain traction in...

The Download: Google’s AI energy use, and the AI Hype Index

The Download: Google’s AI energy use, and the AI Hype Index

This is today’s edition of The Download, our weekday newsletter that provides a daily dose of what’s going on in the world of technology. Google’s still not giving us the full picture on AI energy use  —Casey Crownhart Google just announced that a typical query to its Gemini app...

From pilot to scale: Making agentic AI work in health care

From pilot to scale: Making agentic AI work in health care

Over the past 20 years building advanced AI systems—from academic labs to enterprise deployments—I’ve witnessed AI’s waves of success rise and fall. My journey began during the “AI Winter,” when billions were invested in expert systems that ultimately underdelivered. Flash forward to today: large...

Unlocking enterprise agility in the API economy

Unlocking enterprise agility in the API economy

Across industries, enterprises are increasingly adopting an on-demand approach to compute, storage, and applications. They are favoring digital services that are faster to deploy, easier to scale, and better integrated with partner ecosystems. Yet, one critical pillar has lagged: the network. While...

AI comes for the job market, security, and prosperity: The Debrief

AI comes for the job market, security, and prosperity: The Debrief

When I picked up my daughter from summer camp, we settled in for an eight-hour drive through the Appalachian mountains, heading from North Carolina to her grandparents’ home in Kentucky. With little to no cell service for much of the drive, we enjoyed the rare opportunity to have a long, thoughtful...

‘Bubbles’ turn air into drinkable water

‘Bubbles’ turn air into drinkable water

Today, 2.2 billion people in the world lack access to safe drinking water. But the atmosphere contains millions of billions of gallons of water in the form of vapor, and researchers have tried various strategies to capture and condense it in places where traditional sources are inaccessible. Now...